- 10 Sections
- 17 Lessons
- 2 Days
Expand all sectionsCollapse all sections
- Session 1 : What is Customer Centricity2
- Session 2 : Understanding Customer Expectations and Needs2
- Session 3 : Building a Customer-Centric Culture2
- Session 4 : Enhancing Customer Touchpoints2
- Session 5 : Empathy and Emotional Intelligence in Customer Relations2
- Session 6 : Creating a Seamless Omnichannel Experience2
- Session 7 : Measuring Customer Satisfaction and Loyalty1
- Session 8 : Personalization and Customization in Customer Interactions2
- Session 9 : Managing Customer Feedback and Complaints2
- Session 10 : Final Reflection & QA0
Responding to customer feedback (both positive and negative)
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About Us
We’re all about making technology training exciting, impactful, and truly worth your time. Our programs are crafted by expert SMEs and delivered with precision to help you master the skills that matter. Established in 2004, Colossal has been on a mission to transform tech learning. We’re here to give you the tools to unlock real business value and stay ahead in the fast-paced digital game.
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